Last updated: 9 October 2026

This notice explains what personal details Visa zone collects, why, who sees them, how long we keep them, and what you can do about it. It applies to our website www.visazone.in, our enquiry forms, our Facebook and Instagram lead forms, our seminars, our offices, and our messages to you.

1. Who we are

"Visa zone", "we" and "us" mean Visa zone Education & Immigration Services Pvt. Ltd., 502 Addor Aspire-1, University Road, Ahmedabad 380015, Gujarat, India. We advise students and travellers on study abroad, admissions and visas.

We decide how your details are used, so under Indian law we are the "data fiduciary" for them.

Contact: info@visazone.in or +91 74868 60001.

2. What we collect

When you enquire (a form on our website, a Facebook or Instagram form, a seminar registration, a walk-in or a call): your name, mobile number, email, city, your education so far, the country or course you are interested in, and where you heard about us.

When you become our client: the documents your application needs. These usually include your passport, academic records, test scores, work history, financial documents such as bank statements and sponsor details, family details, photographs, and earlier visa history. We collect only what the university or visa authority asks for.

When you visit our website: basic technical details such as your browser, device and the pages you open, collected through cookies (see section 11).

When we talk: notes of our calls, meetings and messages with you, so that the next person who helps you knows what was discussed.

We do not ask for more than we need, and we do not buy contact lists.

3. Why we use your details

We use your details only for these purposes:

1. To reply to your enquiry and advise you on courses, countries and visas.
2. To prepare and submit your admission and visa applications, and to follow them up.
3. To arrange services you ask us for, such as coaching, an education loan, foreign exchange, insurance, travel or accommodation.
4. To send you reminders about your own file: documents due, fee dates, appointment times, deadlines.
5. To send you news about seminars, new intakes and offers, only if you have separately agreed to receive them.
6. To keep our accounts and meet legal duties, such as tax records.
7. To improve our service and train our staff, using summaries that do not identify you wherever possible.

4. Your consent

We use your details because you have agreed, by ticking the consent box on our form or by giving us your details for a service you asked for. We ask separately before sending promotional messages.

You can withdraw your consent at any time (see section 8). Withdrawing does not undo what was done before, and if you withdraw in the middle of an application we may not be able to continue it.

5. Who we share your details with

We never sell your details. We share them only as needed for the purposes above:

• Universities, colleges and their authorised representatives you apply to through us.
• Embassies, consulates, visa application centres and government bodies, when we submit an application you have asked us to make.
• Service partners you choose to use, such as banks and lenders for an education loan, foreign exchange providers, insurers, test and coaching providers, and accommodation or travel providers. We share only what that service needs, and only after you ask for it.
• Companies that run our systems for us: our customer management software and its hosting provider, our email provider, WhatsApp and SMS delivery services, and Meta (Facebook and Instagram) where your enquiry came through their forms. They act on our instructions and may not use your details for their own purposes.
• Authorities, where the law or a court requires it.

6. Where your details are stored

Our systems are hosted with cloud providers, and some of their servers are outside India, for example in Singapore. When you apply abroad, your details also go to the university and the visa authority of that country. We send details outside India only as Indian law allows.

7. How long we keep your details

• If you enquired but did not become a client: 24 months from our last contact with you, then we delete them or remove what identifies you.
• If you became a client: for as long as your file is active, and then 8 years, because we must keep financial records and may need to answer questions from you, a university or an authority about your file.
• If you withdraw consent or ask us to erase: we erase what we are not required by law to keep, and tell you what we kept and why.

8. Your rights and how to use them

You can, at any time and free of charge:

• ask what details we hold about you and who we shared them with;
• ask us to correct or complete them;
• ask us to erase them;
• withdraw your consent;
• stop promotional messages only, while still receiving messages about your own file;
• name another person who may use these rights for you if you are unable to.

How: write to info@visazone.in, or send a WhatsApp message to +91 96623 24234. To stop promotional messages, reply STOP to any of them. We may ask a question or two to confirm it is really you. We act on requests within 15 days.

9. Promotional messages

We send news about seminars, intakes and offers by WhatsApp, SMS and email only to people who ticked the separate box for it. Every such message tells you how to stop. Stopping them does not affect messages about your own application.

10. If you are under 18

We are glad to help students who are under 18, but we need the consent of a parent or legal guardian before we use their details. Our forms ask for it. We do not track the online behaviour of anyone under 18 or direct advertising at them. If a person under 18 has given us details without a parent's or guardian's consent, tell us and we will erase them.

11. Cookies and advertising

Our website uses cookies, which are small files stored by your browser, to keep the site working and to understand which pages are useful. We also advertise on Facebook, Instagram and Google; those companies may use cookies to show our advertisements to people who visited our website. You can block or delete cookies in your browser settings, and the site will still work.

12. How we protect your details

Access to client files is limited to staff who need them, each with their own login. Our systems use encrypted connections, and documents are kept in access-controlled storage. Paper files are kept in our offices under lock. No system is perfectly secure; if a breach affects your details, we will tell you and the Data Protection Board of India as the law requires.

13. Complaints

Our Grievance Officer is Maulin Gandhi, Director. Write to info@visazone.in or call +91 74868 60001. We will acknowledge your complaint and reply with a decision within 15 days.

If you are not satisfied with our reply, you may complain to the Data Protection Board of India.

14. Changes to this notice

When we change this notice we update the date at the top. If a change affects how we use details you have already given us, we will tell you directly and ask again for your consent where the law requires it.